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How Should Organizations Bridge Skill Gaps Caused by AI Adoption?

In the previous article, we discussed how artificial intelligence (AI) is changing the future workforce. It is clear that AI adoption will significantly impact the workforce, and it is imperative that individuals, businesses, and governments prepare for this change by reskilling and upskilling workers, creating new job opportunities, and implementing policies that support a smooth transition to an AI-powered future.

In this article, we will talk about how organizations can measure the effectiveness of their efforts to bridge skill gaps caused by the adoption of AI

Identify the top AI education programs and resources

  • Coursera: Coursera offers multiple AI courses from top universities such as Stanford, Duke, and University of Washington. These courses range from beginner to advanced levels and cover topics such as machine learning, deep learning, and neural networks.
  • Udacity: Udacity offers a Nanodegree program in AI that covers topics such as machine learning, deep learning, and computer vision. The program is self-paced and flexible, allowing employees to learn at their own pace.
  • IBM Watson: IBM Watson offers various AI education programs, including online courses and certification programs. These programs cover topics such as natural language processing, chatbots, and machine learning.
  • Google AI: Google offers multiple AI education programs, including online courses, workshops, and certification programs. These programs cover topics such as TensorFlow, machine learning, and data analysis.
  • NVIDIA Deep Learning Institute: NVIDIA offers various AI education programs specifically for deep learning. These programs cover topics such as convolutional neural networks, recurrent neural networks, and reinforcement learning.

By investing in these AI education programs and resources for their employees, organizations can prepare their workforce for the future and stay competitive in the age of AI.

Research and compile data on job displacement due to AI adoption

  • Manufacturing: Automation technologies like robotics have replaced many manual jobs in manufacturing, increasing efficiency and reducing the need for human workers.
  • Retail: Self-checkout machines and chatbots for customer service have started to replace many retail workers, leading to concerns about the potential loss of jobs.
  • Transportation: Self-driving cars and trucks are being developed, which could eventually replace or significantly reduce the number of human drivers needed.
  • Banking and Finance: AI-powered chatbots and virtual assistants have started to replace customer service and administrative jobs in the banking and finance industries.
  • Healthcare: AI-powered diagnostics, robotic surgery, and automated drug discovery are all examples of how AI is changing the healthcare industry and potentially reducing the need for human workers in some areas.

While these changes may lead to job displacement in certain industries, it’s important to note that AI also has the potential to create new jobs and industries. For example, AI developers and programmers, data analysts, and jobs related to the development and maintenance of autonomous systems will be in high demand in the coming years.

Overall, it’s clear that AI adoption will continue to shape the workforce in the near future. While there will certainly be challenges and adjustments, it’s important that we work together to ensure that the benefits of AI are maximized while also minimizing any potential negative consequences for workers.

Develop a plan for the use of AI in the workforce

Artificial intelligence has the potential to revolutionize the workplace, bringing numerous benefits such as increased efficiency, accuracy, and productivity. However, it is also accompanied by ethical concerns such as job loss, bias, and misuse of personal data. It is, therefore, crucial for organizations to address these concerns proactively.

To actively address ethical concerns related to the use of AI in the workforce, organizations should implement the following plan:

  • Develop a code of ethics: Create a code of ethics that outlines the ethical principles to which the organization adheres. This code of ethics should clearly state the organization’s commitment to transparency, fairness, and accountability in the use of AI.
  • Train employees: Provide training to employees on AI technologies, their potential impact on the workforce, and how to use them responsibly. This will help employees understand the ethical implications of AI and how to use it in a way that aligns with the organization’s code of ethics.
  • Create an ethical review board: Establish an ethical review board comprising of experts from various fields such as AI, ethics, and law. This board will review and monitor the use of AI in the organization and ensure that it does not violate ethical principles.
  • Conduct risk assessments: Conduct regular risk assessments to identify potential ethical issues associated with the use of AI in the organization. This will help the organization identify and address potential ethical concerns before they become significant problems.
  • Encourage transparency: Be transparent about the use of AI in the organization. This includes being transparent about the data used to train AI algorithms, the algorithms used, and how they are used. This will help build trust with employees, customers, and other stakeholders.

Implementing the above plan will help organizations to actively address ethical concerns related to the use of AI in the workforce. By doing so, they can ensure that they are using AI in a responsible and ethical manner, while also realizing its potential benefits.

Research and analyze successful case studies

One of the most effective strategies employed by these organizations is investing in employee training and upskilling programs. For example, AT&T’s future-ready program helps employees stay current in their roles by offering them access to online courses, certifications, and tuition assistance for degree programs. This program has not only enabled employees to acquire new skills but also increased employee retention rates, ultimately saving the company money on recruitment and training costs.

Another important strategy is to introduce AI tools gradually and in collaboration with employees. This approach helps to ease the transition and ensures that employees have a better understanding of how AI works and how it can be used to augment their work. For example, Accenture’s AI boot camp program trains employees on how to use AI to improve their roles, while also enabling them to share their experiences and feedback with the company’s R&D team.

Additionally, organizations that have successfully integrated AI into their workforce have implemented effective change management strategies. This involves communicating with employees about the changes that will occur, involving them in the transition process, and addressing any concerns or fears they may have about the impact of AI on their jobs. PwC’s “New World. New Skills” campaign is an example of effective change management where the company worked with its employees to redefine their roles in preparation for the adoption of AI.

Organizations that have successfully bridged the skill gaps caused by the adoption of AI in their workforce have done so by investing in employee training and upskilling programs, introducing AI tools gradually and collaboratively, and implementing effective change management strategies. These strategies have enabled these organizations to future-proof their workforce, ensuring that they remain competitive in the rapidly changing business landscape.

Develop a list of best practices for organizations to follow

With machines taking over routine and repetitive tasks, the role of human employees is becoming more strategic and complex. Organizations, therefore, need to develop training and development programs to bridge skill gaps caused by the adoption of AI. Here are some best practices for organizations to follow:

  • Identify Skill Gaps: The first step for organizations is to identify the skill gaps that result from AI adoption. This can be done through a thorough job analysis of the roles that will be impacted by AI.
  • Plan and Develop Training Programs: Based on the identified skill gaps, organizations need to plan and develop training programs that will help employees acquire the necessary skills. These programs should be designed to cater to different learning styles and preferences.
  • Use Technology: Organizations can use technology such as virtual reality, augmented reality and interactive simulations to provide employees with immersive learning experiences. This type of training can help employees acquire new skills quickly and effectively.
  • Use On-the-job Training: On-the-job training is an effective way to help employees apply the skills they learned in a training program. Organizations can use job shadowing, apprenticeships, and mentorship programs to provide employees with real-world experience.
  • Encourage Continuous Learning: AI is evolving rapidly, and therefore, employees need to continually update their skills. Organizations can encourage continuous learning by providing access to online courses and workshops, and creating a culture of learning and development.


In conclusion, the adoption of AI is inevitable, and organizations need to prepare their employees for the future workplace. By following these best practices in this article, organizations can ensure that their employees are equipped with the necessary skills to thrive in an AI-driven world.

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