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Probe the Depths of Artificial Intelligence

The scenario that has been building over the past few years is that of a successful Machine Learning experiment applied to a wider and wider range of tasks.

The combination of human and Artificial Intelligence (Machine Learning), working together in corporate structures, has led to decisive progress. Two factors play a key role in the evolution of real-world applications of Machine Learning: the increase in computing power and the growing supply of data. As a result, Big Data projects are those where this technology usually has the greatest impact.

Big Data projects are under way in many companies, and those using Machine Learning, combining them with human intelligence, are able to significantly reduce the need for data preparation. To quickly obtain concrete applications for their activity – several weeks, the period in question is reduced to a few hours.

Despite the promises made by Machine Learning, there are also some difficulties posed by the related technologies. One of the first difficulties inherent in Machine Learning is that many of these advanced technologies are not explicable: decisions made by algorithms cannot be explained naturally to humans. And for software engineers, technologies that cannot be explained are, in essence, more difficult to develop. On the user side, some Machine Learning software may be unpredictable, and possible malfunctions cannot be ruled out.

However, most of the successes have been in technical areas such as data analysis, which is characterized by a shortage of human resources. Therefore, in the short term, Machine Learning could primarily affect job creation, lowering the technical barriers to accessing these tasks, and empowering more people to use data effectively, without becoming experts in computer science.

As far as the future of Machine Learning is concerned, I expect that its repercussions will be more felt on the internal processes and tasks of the company, through the removal of the bottlenecks formed around data, improved communications through the prioritization of e-mail and the introduction of robotic discussion groups, and the refinement of audits and compliance.

By consolidating all data sources into a digital framework, the IT infrastructure is unparalleled in automating data analysis and management. Machine Learning provides more cost-effective and efficient scenarios for exploiting complex systems with quality data without the risk of malfunction or nonconformity. With Machine Learning, we are moving towards a self-learning enterprise system, in other words a smart enterprise system that supports society in its flagship activities and makes decisions about end-to-end repetitive tasks. The demand for greater enterprise-wide integration is explicit.

In terms of data analysis and extracting useful information from business data, leveraging gigantic data warehouses was previously considered too complex or tricky to add value. With Machine Learning, it will be as easy in the future to extract valuable information from images and records as it is today from well-structured data tables.

This will radically transform the types of services that companies can offer. Today, it is possible to search in a CRM system full of extremely useful information, but often collected with difficulty. In the future, this same research can be done from audio recordings of calls made to customer support, or photographs attached to claims statements. From the moment you switch to a world where you can search directly on these complex datasets, things get really interesting.

Machine Learning sets the stage for business growth, process optimization and the day-to-day independence of their employees. By automating redundant, low-value-added activities, organizations take real-time changes into account and produce the best possible results. More broadly, they place greater emphasis on integrated smart systems, leverage tools built around collaborative workspaces, and in doing so, increase efficiency.

For the future, as the process evolves, companies will innovate with cutting-edge applications and usage scenarios that can boost efficiency, intelligence, agility and efficiency. Nevertheless, It is believed that those companies who migrate their IT architecture to the Cloud are more likely to compete well and create a wave of disruptions that heralds their leading role in the market.

By having access to the right data, at anytime and anywhere, at the company level, employees can better monitor processes, truly understand customer needs and respond to market dynamics. More importantly, all employees – regardless of their role – will be encouraged to collaborate, leverage and realize the full potential of machine learning to ensure optimal business operation.

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